Cancellations made 10 days or more prior to the check-in date will qualify for a 100% refund of the booking amount.
For cancellations made between 9 to 7 days prior to the check-in date, 50% of the total booking amount will be refunded.
Cancellations made within 7 days of the booking date will not be eligible for any refund.
If the guest fails to arrive without prior notice, the entire booking amount will be forfeited.
All cancellations are calculated based on local time (IST) of the hotel.
Guests must submit a written cancellation request via email/message/whatsapp to be eligible for any refund consideration.
Refunds, if applicable, will be processed within 7-10 business days from the date of cancellation confirmation.
If the guest chooses to reschedule rather than cancel, amendments are subject to availability and pricing changes.
In case of unforeseen circumstances like natural disasters or emergencies, refunds will be handled at the management’s discretion.
Stairway to Heaven reserves the right to modify the cancellation policy without prior notice.